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Craden developed a training guide for help desk, light technical personnel and
tellers. This document has been compiled from Craden’s database of technical
support calls and units sent in for repair services since 1996. It is intended
to assist the light technical support person in getting a printer back on line
quickly. Most of the information contained herein describes problems that can be
remedied on site to reduce downtime and taxing of technical resources, not to
mention the cost of factory service. Other items identify the source of the
trouble and get to the ‘repair here or send to the factory’ decision swiftly.
This is a work in-process. Input from all interested parties is invited
whether it be a request for clarification or inclusion.
More definitive technical information is available on the
training manuals page and video training for
ribbon and ribbon shield replacement can be found on the
video training page.
Download Help Desk/Teller's Training Guide |
